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#WeAreGreenKey: Spotlight on Zach Miller

06Jun
Green KeyGeneral Interest, Green Key News, Information Technology, Worklife

Welcome to #WeAreGreenKey, where we shine a spotlight on our powerhouse recruiting team. 

We met up with Zach Miller, Technical Recruiter at Green Key on the Information Technology team. Having graduated from the University of Wisconsin in the middle of the Covid pandemic, he was still unsure where he wanted to take his career. Shortly into his recruiting experience, he knew this was where he belonged. His time at Green Key has solidified his decision to stick to tech recruiting and he plans to grow his personal brand here as much as he can. 

How did you first get started in recruiting? 

I graduated college at the peak of the pandemic and kept getting LinkedIn messages from people who worked in recruiting. I took a couple calls to see if it would be a good fit and ended up working at another staffing agency for about a year. I discovered I really enjoyed the process of recruiting and came to Green Key in August of this year. 

Are there any interesting trends in IT recruiting right now? 

Candidates are really considering the gravity of “impactful” work. Even if it’s the first time I’m connecting with someone, they like to understand the way their work will impact both the company and their specific values. For instance, they might ask how their development skills in a role will transend in the long run. Because of this, we’ve had to set up additional meetings with clients to dive deeper into their job descriptions and how they’ll translate to the candidates.  

What keeps you coming back to recruiting every day? 

Building trust relationship with my candidates and being able to let them know that I’m here to help. I’m always trying to prove that I’m a good resource for them, where it’s right now or in the future.  

What makes the IT team successful? 

Everyone on the team knows what they’re good at and we blend really well together that way. Tech is such a broad industry, so being able to specialize in certain spots allows us to deliver the best work to our clients. We also provide continuous and consistent feedback to each other. It’s not just direct leads giving advice and direction; we’re all really involved in each other’s work. 

What are your goals in the new year? 

I want to keep learning and familiarizing myself with the industry, including trends outside of data, which is my specialty. I hope to continue building my pipeline here at Green Key and develop my own brand in tech. 

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Healthcare, Information Technology
Jun 6, 2023

AI Chatbots Could Ease Demand on COVID-19 Hotlines

Healthcare, Information Technology
Jun 6, 2023

AI Chatbots Could Ease Demand on COVID-19 Hotlines

A solution to overtaxed COVID-19 hotlines could be only a chatbot away.

Researchers from the Indiana University Kelley School of Business found that when callers felt comfortable in the chatbot’s ability they considered the bot at least as good as a human.

“The primary factor driving user response to screening hotlines — human or chatbot — is perceptions of the agent’s ability,” said Alan Dennis, chair of internet systems at Kelley and corresponding author of the paper to be published in the Journal of the American Medical Informatics Association.

“When ability is the same, “he said, “Users view chatbots no differently or more positively than human agents.”

Noting that, as they write in their report, “The sudden unprecedented demand for [COVID-19] information is overwhelming resources,” Dennis and three other researchers set out to learn if people would use a chatbot and follow its advice. They presented text chats between callers and agents. Each study participant saw the same exact chat. Some were told the agent was a bot; others were told it was a human.

The researchers found the participants biased, believing the chatbots less able than a human agent. Those who trusted the provider of the chatbot service were more comfortable in the bot’s ability.

“The results show that the primary factor driving patient response to COVID-19 screening hotlines (human or chatbot) is users’ perceptions of the agent’s ability,” the researchers wrote. Driving that perception is the user’s trust in the provider of the screening hotline.

“A secondary factor for persuasiveness, satisfaction, likelihood of following the agent’s advice, and likelihood of use was the type of agent, with participants reporting they viewed chatbots more positively than human agents.”

“This positive response may be because users feel more comfortable disclosing information to a chatbot, especially socially undesirable information, because a chatbot makes no judgment,” they theorized.

To make hotline callers more comfortable and confident speaking with a chatbot, the researchers suggest the sponsoring organization develop “a strong messaging campaign that emphasizes the chatbot’s ability. Because trust in the provider strongly influences perceptions of ability, building on the organization’s reputation may also prove useful.”

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